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Cancellation

After the ordered product has been shipped from Sound House to the customer, basically, we cannot accept cancellation due to the customer's convenience. In addition, regarding the ordering of products that are not normally in stock, it is often not possible to cancel the order from the manufacturer, so once the product is ordered, it cannot be changed. If you have any questions about the detailed specifications of the product, delivery date, etc., please contact us in advance before ordering.

How to cancel your order

You can also change or cancel your order from My Page on our website.

  1. After logging in, click "My Page" at the top right of the website.
  2. Click "Purchase History" in the member menu.
  3. Click the "Cancel Screen" next to the order you want to cancel.
  4. Check "Cancel order" and press "Cancel checked item". (If you want to change the delivery address or payment method, please go to "Change" in each item.)
  5. We will send you a confirmation email.
  6. Please check the details of the change in the received email.

*Depending on the content of your order, we may not be able to accept changes or cancellations. If you have any questions, please contact us by email or phone.

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