In order to give our valued customers the best prices, we guarantee the lowest price in the country (valid for 2 weeks after date of purchase). You can feel rest assured if you purchase merchandise from us.
■Lowest Price in Japan Guaranteed
All the items at Sound House are guaranteed the lowest prices in Japan. If you find and inform us of the item sold at a lower price than our price within 14 days after date of purchase, the difference will be refunded or kept as the deposit you can spend on your next purchase.
For items that are not guaranteed, please refer to "Excluded Items" below.
■Lowest Price in the World Guaranteed
For items of the overseas brands for which Sound House is the authorized import agent, we guarantee the lowest of the advertised prices in the world. Please contact us within 14 days after date of purchase to get the difference refunded or kept as the deposit you can spend on your next purchase.
Please be aware of the following conditions.
- Among the brand products for which Sound House is the authorized import agent, the products sold through the authorized overseas agents are eligible.
- We apply the exchange rate of the day with a 5% range as fluctuation risk and it will be rounded down or up to the nearest yen in favor of the foreign currency.
- For items that are not guaranteed, please refer to "Excluded Items" below.
- Clearance Items
- Items discounted by the manufacturers or agents
- Consumer products
- Used or auctioned Items
- Items sold at the wholesale prices that are not advertised
- Item parts
- Items that are not in stock at the store
- Direct imports (lowest price in Japan is guaranteed)
The customer will be responsible for the refund fee.
The lowest price guarantee covers only the selling price. The price after deducting the store points will not be covered.
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