Due to the power outage on the evening of October 26 in Narita City, Chiba Prefecture, where Sound House's headquarters is located, and the surrounding area, we are experiencing disruptions in our ability to arrange for product shipment and respond to inquiries.

The power outage was restored around 5:00 p.m. on October 26, but it is taking time for our system to be restored. We continue to work on restoring the system, but shipping products and providing information is expected to take longer than usual.

Scope of the Outage
Error in displaying the purchase history on My Page*¹.
Delayed delivery of some orders *²
Temporary payment error when using PayPay payment *³

*1: We have confirmed that the problem has already been resolved as of the afternoon of October 27.

*2: We will notify customers who placed the affected orders individually by email or phone.

*3: We have confirmed that the problem has already been resolved as of the morning of October 27.

We apologize for any inconvenience this may cause and appreciate your understanding.