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ZOOM Meeting How to deal with voice problems Windows 

2020-06-30

Theme:Tips & Useful Info, Software

ZOOM Meeting has become popular as an Internet video call service. It's a very useful tool, but sometimes there are problems such as there’s no sound or the sound is strange. Depending on the cause, it may be possible to solve the problem by adjusting the "exclusive settings" or the sound quality correction function of ZOOM in Windows,.

This time, I would like to introduce you to these settings, which many people do not know about.

■Problem 1

The audio device (interface) is operating normally, but the ZOOM sound is not being input or output.

This may be affected by the sample rate in the audio device's "exclusive settings". Let's change the settings according based on the steps below.


Windows10

Right-click the speaker icon displayed at the bottom right of the Windows taskbar


Click on the “audio device”.
If you don't see the speaker icon, please see the section near the end of the blog called “When the speaker icon is not displayed”.


Select the sound device to ZOOM and click "Properties".
*The exclusive settings described below need to be performed on both the "Playback" and "Recording" tabs.


Select the "Details" tab, remove all the checks under "Exclusive mode" and click on "OK".
Exclusive mode is now off.
*”Exclusive mode” improves performance by giving priority to control only from a specific application. However, in some cases this may prevent you from interacting with other applications such as ZOOM.

After turning off the Exclusive Mode, leave the sample rate as is, set the corresponding audio device on ZOOM and try it once.
In many cases, this alone solves the problem.

If the problem is not solved, check the sample rate.

If the sample rate settings of the audio interface are high and do not match ZOOM, this may also be a cause of there being no sound.

Let's try setting the sample rate in "exclusive mode" to 44100Hz and the audio interface side to 44.1kHz.

The internal settings of the audio interface will depend on the model, but you can set the sample rate on the DAW software or change it on the dedicated driver.

*Please check with the audio device manufacturer regarding compatibility with ZOOM.
Also, ZOOM Meeting does not support multi-inputs (i.e., 3ch, 4ch of audio) like DAW software due to the limitations on the software side.


■Problem 2

The sound heard by the other person is strange

ZOOM meeting has functions that automatically adjust the volume and remove noise, but it may be hard to hear clearly depending on the environment. In such a case, try turning off automatic adjustment as follows.

Uncheck "Automatically adjust volume" on the ZOOM audio setting screen Turn up the input level volume to an ideal level Then click "Details"


Check "Show in-meeting options to enable original sound from microphone". Then, the message "Turn on original sound" will appear on the ZOOM screen; just turn it on. By doing this, you will be able to send the sound as it is collected without correction by ZOOM.


What did you think? You will most likely have more opportunities to use ZOOM Meeting in the future. It will be good to make sure you set it up so that it works properly with your audio device!

 

When the speaker icon is not displayed

Click the Windows icon at the bottom left of the Windows taskbar and select "Settings"
*Pressing the "Windows Button" on the keyboard will also bring up "Settings"

Click system

Select "Sound" on the left
Select "Sound Control Panel" on the right
This will bring up the sound settings screen to allow changes to playback and recording tabs.

営業部 / 土屋 康雄

DTMやダンスミュージックを愛するスタッフ。打ち込み系の楽曲制作向けソフトやガジェットに精通しています。

 
 
 

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